Privacy & Policy
Important – Delivery & Returns Policy
Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 2 working days of receipt and usually the next working day. If we are unable to dispatch your order within 7 days, we will contact you by e-mail with an estimated dispatch date and offer you the option of canceling the order.
Typically will take 3-5 days from dispatch to delivery.
Changes To Your Order
We aim to dispatch all internet orders by the next working day which means that amendments to your details can only be made before 1 pm on the same working day. Please note that we can only make changes to address and sizing information or cancel an order in its entirety. Please note that we will not be able to amend orders that are made after 1 pm during the week or over the weekend.
Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
During promotional periods, dispatch and delivery times may be extended to between 7 and 10 days due to exceptional levels of customer demand. However, most consignments will continue to be delivered within the normal time periods stated at checkout.
Gift cards can’t be returned under the normal returns policy.
Cancellation and Returns
If you wish to cancel the contract and return the goods for a refund you must contact us (use contact form) with the details of the return, including the order number within 7 days following the date of delivery.
It is your responsibility to ensure goods are returned in the same condition they were sold and proof of postage is not deemed proof of delivery. We recommend using a tracked service.
You are entitled to an exchange or a refund within a 14 day period from the date of delivery. In the interests of fairness to all customers, we are unable to extend or modify this period in individual cases however we may do so for all customers during times such as Christmas to allow for holiday periods.
We strongly recommend that you send all returns by recorded delivery to ensure that you have a record of return. You are responsible for the cost of returning any goods.
Please ask us for shipping address.
Due to the personalized nature of our products, garments may only be returned if they have not been worn, remain on the hanger if supplied, and have any point of sale swing tickets attached or are in the unopened and original packaging. You have a duty of care to ensure all items are returned to us in the same original condition as they were received. If any item is returned damaged or incomplete, including packaging, it will not be eligible for a refund or exchange.
Where an item is supplied with a free gift or extra packaging any gift or extra packaging must be returned as part of the item.
Refunds will only be given where the garments have been returned to our address. Original postage costs, paid by the consumer, will only be refunded when the full order has been returned and at the rate of 2nd Class postage.
*** If returns are rejected, the garments will be destroyed and there will be no liability on the part of the company for a refund of the cost of the goods or postage. ***
Carriage costs will only be refunded when all items on the order are returned. Carriage will not be refunded where there is only a partial cancellation of a contract and only some of the goods are returned.
Where an order originally qualifies for free shipping and a return is made that takes the original order value under the free shipping threshold then the shipping cost will be deducted from any refund due.
If you have received the goods before canceling the contract, you will be under a duty to restore those goods to the supplier at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier. It is recommended that you retain proof of postage and delivery for all returned packages.
OUR RETURNS POLICY
If you are not happy with your purchase you can return it to us. We have kept it simple here’s how it works;
You may exchange most unused and unopened products within 14 days after receipt of goods for alternative items or a full refund. Refunds will not be given after 14 days unless faulty. All items are returned at the customer’s expense, unless faulty.
All items must be returned to us in original packaging, unworn or unused. All original labels and tags must be intact and as you received them.
Goods are returned at the customer’s own expense (unless faulty) and are the responsibility of the customer until they have been accepted back at our offices. We strongly recommend a recorded or courier delivery service for this purpose for your own protection. Carriage will be charged on exchanged goods and also rejected returns that are returned to the customer.
All goods are checked by our staff before posting.
If your item is faulty we will issue a full refund within 7 days of receiving the returned item.
You can also use your manufacturer’s guarantee or warranty if your product develops a fault.
To return or exchange an item please use our contact section.
None of the above Terms and Conditions affects your statutory consumer rights.